Terms & Condition

Vendor Memorandum

 

MEMORANDUM OF UNDERSTANDING

Between

“BRAND”

Hereunder also referred to as “Vendor”

And

MEHVER

Hereunder also referred to as “Provider”

Both, the Vendor and the Provider hereunder also referred each as “ Party” and together as the “Parties”.

Hereby, it is agreed that you will be using the services of The Provider under which all the online-orders processed by the Provider will be forwarded to your e-store at a success fee of0% of the order value until 3 months for each order processed.

Terms and Conditions

 

Validity Period:

· The contract has an indefinite term.

· Either Party may terminate the MOU by giving one-month prior notice in writing to the other Party.

· Provider reserves the right to change/amend Terms & Conditions within the MOU by writing one-month prior notice to the Vendor.

· Provider will share revenue sharing terms after the first phase of launch.

Confidentiality:

· Both Parties shall ensure the confidentiality of the business secrets of the Parties and the clauses and terms agreed under this MOU

Marketing:

· The Provider will promote the Vendor on its marketing channel in a manner mutually beneficial for both the Parties. In case of any general promotion activity, the Provider shall have the right to use the Brand Name and Logo on its website, Facebook page or any social media platform whatsoever, and offline channels including banners, standees and other mediums to show restaurants affiliation with the Provider to generate orders.

· The Provider maintains a ranking system for all the Brands based on the successful orders, failed rate, quality of services and customer feedback. Based on this ranking system the Provider will prioritize the Brands listing on its website.

 

Order Flow & Device:

· The Provider will be transferring order through online automation or phone call (Only in case of device not working).

 

Invoicing & Payments:

· The Provider will invoice the Vendor on monthly basis.

· Vendor shall make the payments via bank transfer within the specified time frame.

 

Cancelled Orders/ Delayed Delivery:

· Vendor will inform Mehver immediately in case of a cancelled order/ Delayed Delivery and email atinfo@mehver.com

· Each manufacturer is responsible for the quality of products they supply.

· Provider will not be responsible for any cancelled orders due to following reasons:

1. Wrong area or Invalid/Incomplete information (Area, address, ordered product etc.) is selected and Vendor has confirmed it from device.

2. Customer has denied paying due to late delivery or inaccurate order delivered to the customer.

3. Any other reason where mistake is from the Vendor or its staff.

Compliance & Vendor Obligations

Throughout the duration of this Agreement, the Vendor shall abide by the following provisions:

 

· Vendor shall ensure that all of the information made available for display on the Provider website as provided by Vendor, is accurate and up-to-date.

· Vendor shall ensure that it is available, at all times to process all orders received through the Provider in accordance with the average delivery time provided to the customers.

· Vendor shall immediately inform The Provider or make the changes on website of any article that are no longer available.

· Vendor shall ensure that the delivery time stated on the Provider’s website complies with the delivery time actually required.

· Vendor shall deliver (where applicable) all orders received through the Provider in accordance with the delivery time indicated when accepting the order.

· Vendor shall be responsible for an accurate delivery of an order.

· Vendor understands that all customers availing of the Provider services expect a professional and efficient service at all times from the Provider and the Vendors. Consequently, any customer dissatisfaction will result in a negative reputation for the Provider and Vendor which may result in loss of business for both parties. In light of this Vendor obliges itself to ensure that it shall abide by all obligations in this Agreement, as well as ensure that it shall be fully prepared to provide a complete service to all customers as would be expected from any professional business and delivery service.

· Vendor accepts not to reject orders without any unjustified reasons.

· Vendor shall keep all information relating to ordering and delivery procedures confidential and shall at no time disclose any information to customers. Specifically, in the case of customers’ complaints, Vendor shall in no case complain about or incriminate the Provider in any manner whatsoever.

 

 

Prices – Warranty

· Vendor hereby warrants that the prices made available to the Provider are identical to the real-time prices offered to customers when placing orders by phone, website, mobile app or any other platform which is operated by Vendor (“Ordering Channels”). Specifically, Vendor shall not offer any reduction in prices pursuant to any promotions and/or discounts made available to customers when placing orders through the Ordering Channels

· Vendor should intend any price reduction, promotion or discount for any of its items ordered through the Ordering Channels, Vendor shall notify The Provider at least [7] days in advance stating the extent of the price reduction, promotions or discounts, the respective effective date and the duration thereof. The Provider shall have the right to provide such offers to the Vendor’s customers on its platform.

· Vendor will ensure all prices are identical within e-store and with provider including delivery fee, discounted deals, special promotions or whatsoever.

PRIVACY POLICY TERMS AND CONDITIONS FOR THE MEHVER

At Mehver.com, accessible from www.mehver.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Mehver.com and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Mehver.com. This policy is not applicable to any information collected offline or via channels other than this website.

CONSENT

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

INFORMATION WE COLLECT

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

HOW WE USE YOUR INFORMATION

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our webste
  • Improve, personalize, and expand our webste
  • Understand and analyze how you use our webste
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the webste, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

LOG FILES

Mehver.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information. Our Privacy Policy was created with the help of the Privacy Policy Generator and the Online Privacy Policy Generator.

COOKIES AND WEB BEACONS

Like any other website, Mehver.com uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

For more general information on cookies, please read "What Are Cookies".

ADVERTISING PARTNERS PRIVACY POLICIES

You may consult this list to find the Privacy Policy for each of the advertising partners of Mehver.com.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Mehver.com, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Mehver.com has no access to or control over these cookies that are used by third-party advertisers.

THIRD PARTY PRIVACY POLICIES

Mehver.com's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

CCPA PRIVACY RIGHTS (DO NOT SELL MY PERSONAL INFORMATION)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR DATA PROTECTION RIGHTS

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

CHILDREN'S INFORMATION

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Mehver.com does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.